Contact

We’re a small US-based business offering handcrafted glass jewelry made in Thailand in small batches. If you have a question about a piece, an order, shipping, or a return, we’re happy to help.

The best way to reach us is by email:

Customer Support  
themarsgutters@gmail.com

We aim to respond within 1–2 business days, Monday through Friday, Pacific Time.

To help us assist you faster, please include the following in your message when relevant:
• Your full name
• Your order number
• The email address used at checkout
• A brief description of your question
• Photos of the item and packaging if you are reporting damage, a defect, or a shipping issue

If you’re contacting us about a return, refund, or order problem, please email us before sending anything back. Returns sent without prior approval may be delayed or refused according to our Refund Policy.

The Mars Glass focuses primarily on serving customers in the United States, and all orders are shipped using USPS. Because many pieces are handcrafted in limited small batches, availability may change quickly.

Thank you for supporting a small business built around handcrafted work, thoughtful design, and one-of-a-kind glass jewelry.